If you are not satisfied with your purchase then we want to hear from you. Because we fully comply with all laws and regulations of New Zealand, we offer a moneyback guarantee if you are not satisfied. Simply return the item in the same condition that you received it for a refund or replacement within 30 days of you receiving your product/s.

Please note that the laws and regulations of New Zealand apply in all commercial transactions with us. We are bound by all New Zealand laws and regulations including:

  • The Fair Trading Act
  • The Commerce Act
  • The Consumers Guarantee Act
  • The Sale of Goods Act

In summary these require that all goods sold to you must match or exceed descriptions and specifications given by us. If they do not, you are entitled to a refund of your purchase price or a replacement of the item in question.

Please note this doesn't mean you should ask for a refund if you have simply changed your mind.

Please contact us here and include your order id, item code, item name  and reason for return to initiate the returns process.

Returns Contact